Monthly or quarterly sales, new customers, contract renewal rate – these are all common KPIs in business. But they’re all looking backwards. They’re telling what has happened. Afterwards. When you’ve got no chance to influence it.
Monthly or quarterly sales, new customers, contract renewal rate – these are all common KPIs in business. But they’re all looking backwards. They’re telling what has happened. Afterwards. When you’ve got no chance to influence it.
Give the customer what they want. Probably the most important six words in business. Almost every company that I have seen succeed has done just that. And every single business thinks it’s what they’re doing.
Software projects fail to deliver on the expectations of the client or don’t deliver the real-world, commercial benefits they could have. Even though the software itself fulfilled its requirements, and the people involved were competent and motivated.
A study conducted by S&P Global, and published by the Harvard Business Review, found that businesses who embraced Digital Transformation had, on average, 57.1% better Net Profit Margins than those who did not.
During my career, I have seen at least a dozen cases where, after several years of consistent development, the code for a piece of software was thrown-out entirely, in favour of starting again from scratch.
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