0845 568 5000 hello@whitecobalt.com


White Cobalt (“we”, “us”) is committed to safeguarding the privacy of every user who visits “whitecobalt.com” (“website”). The privacy policy sets out how we collect, use and protect information which you provide to us.

We may change this privacy policy from time to time without notification and therefore advise you to regularly review this policy when you visit this Site.

1.1 We will only collect personal information from you (e.g. name, address, telephone number, email address) which you provide by completing the enquiry forms on the Site, when you make a purchase and /or which you send to us via email. If you do not want your personal data collected, please do not submit it to us.

1.2 You agree that we may obtain, hold and use the personal information you provide for the purpose of providing you with our services and ancillary services including, without limitations:-

(a) storing and processing information to better understand your needs and improve our products and services;

(b) contacting you with some of our latest news, marketing campaigns and blog entries

(c) contacting you if we change our products, our services, our terms, or make important changes to our site if we need to give you notice of those changes;

(d) for the purpose of marketing our other products and services to you (by post, telephone, email or other available method) unless you indicate in writing when providing your personal information or subsequently notify us (see the contact details in paragraph below) that you do not wish to receive such material;

(e) for the prevention of fraud;

(f) intended for any purpose required by law or regulatory authority;

(g) for our accounting purposes.

1.3 You consent to the transfer of your personal information outside the European Economic Area in the unlikely event that the processing of your personal information involves such a transfer. While countries outside the EEA may not provide the same protection for your personal information as the UK, we will take steps to ensure that your information is used by third parties in accordance with this policy.

2.1 we do not generally share, sell or distribute personal data to or with third parties except where you have consented to this or where the transfer of your data to third parties is necessary for the purposes set out in paragraph 1.2 above.

2.2 We may transfer or assign any of the information you provide to us, including personally identifiable information, to third parties, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us or any of our group companies.

3.1 In addition to asking you to submit personal information, we may collect information about you automatically when you connect to the Site. This information is not personally identifiable and includes general information about your computer settings, your connection to the internet, your browsing patterns and your geographical location.

3.2 We may collect the above information through the use of cookies. A cookie is information which is sent to and stored on your computer when you first visit the Site, and allows us to identify your computer (but not you) the next time you visit the Site. We may use the information collected in this way to adapt the Site so that it better suits you and your interest (for example, to allow us to provide a possible “My Art Room” feature)

3.3 Most Internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your computer or be notified before a cookie is stored on your computer. You will need to refer to your Internet browser instructions to find out more about these options and how to use them. Without cookies enabled, you may not be able to use certain features on our site.

4.1 Subject to paragraph 4.2 below, we strictly protect the security of your personal information and your choices regarding the use to which it is put. We use current industry standard technology to maintain the confidentiality and accuracy of the information you provided to us.

4.2 No data transmission over the Internet can be entirely secure, and while we will always use reasonable endeavours to protect your personal information, we cannot guarantee that any information you submit to us will be free from unauthorised third-party intrusion. Therefore, we cannot guarantee the security of your personal information and of your use of the Site.

4.3 We cannot guarantee that the Site is free from viruses or malicious codes. You agree that it is your responsibility to satisfy yourself that your own information technology is protected against such viruses and/or codes.

4.4 We may monitor and/or keep records of email communications which you send to us in the interests of our business and in accordance with this policy.

The site may contain links to other websites. Please be aware that this privacy policy relates only to information collected by us through the site, and we are not responsible for the practices of such other websites. When you leave the site you should ensure that you familiarise yourself with the privacy policies of websites you visit which collect information about you.

6.1 In addition to our safeguards as detailed above, your personal data is protected in the UK by the Data Protection Act. This provides, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. All information should be kept.

6.2 You can ask to review the personal information we hold about you and ask us to change or delete any of this information. You can do this by contacting by email, telephone or post at the addresses shown below in paragraph 7. We may charge a small administration fee of £10 in relation to any requests for access to personal information.

6.3 For further information on the Data Protection Act and the Information Commissioner please follow this link https://www.gov.uk/data-protection

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io

8.1 Please help us keep your personal information current and accurate by contacting us if your personal information becomes out of date.

8.2 All comments, queries and requests relating to this privacy policy or your information should be addressed to info@whitecobalt.com.

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