JVA is a commercial electrical and property services provider, specialising in high-volume contracts with Housing Associations, which have specific compliance requirements. To comply with these requirements, a precise procedure must be followed when on-site. White Cobalt was commissioned to build a bespoke system to replace the company’s off-the-shelf solution.
JVA had been using an off-the-shelf application designed for general service-management companies. It couldn’t be tailored to the specifics of their contracts and therefore created extra administration. The application was at the limits of its operational capability and its architecture prevented extending this capacity. This severely limited JVA’s ability to grow. The inflexibility of the off-the-shelf application was also having an impact on wider business operations.
“The efficiencies we gained through this project enabled us to go from a ratio of two admin staff for every three engineers to one for every six!”
We worked with JVA to gain an understanding of their key processes and current pain points and how these processes could be improved without the restrictions of the current software. The primary goal was to provide a foundation for the future, allowing the company to develop and evolve, without limits. Our solution was to develop a bespoke Business Management System that addressed JVA’s specific needs.
White Cobalt has provided JVA with a job management system, allowing them to clearly track each stage of a project in line with the processes specified by them and by using real-time accessible data. This includes a drag-and-drop scheduling tool for quick and easy reordering which directly enters the associated invoices and credit notes to Xero.
There are also improvements in operational efficiency, team morale, customer satisfaction and flexibility. Most importantly, the cumulative benefit has enabled JVA to grow its revenue and improve its profitability.